It's me
Surinder Gharti
In-Room Dining Professional &
Hospitality Specialist at Kempinski UAE
Passionate hospitality professional with 2 years of experience delivering exceptional, personalized guest service in high-standard in-room dining. Recognized for proactive preferences anticipation, Forbes SOP compliance, and de-escalating complex guest issues into loyal experiences.
Work Experience
In-Room Dining Waiter
Kempinski Hotel Mall of the Emirates
- Delivered personalized service to top VIP guests in a luxury 5-star environment.
- De-escalated complex guest complaints swiftly during peak operations.
- Maintained strict Forbes Travel Guide luxury standards and Kempinski SOPs.
- Managed minibar inventory control, shift closing reports, and Oracle system processing.
Food & Beverage Intern
Kempinski Hotel Mall of the Emirates
- Acquired foundational knowledge of luxury service sequences and table setups.
- Supported high-volume restaurant and banquet operations during peak hours.
- Developed strong multitasking skills while maintaining HACCP food safety standards.
Education & Skills
Bachelor of Hotel Management
Golden Gate International College
Specialized in Food & Beverage Management, Luxury Operational Standards, and Hospitality Service Excellence.
Core Competencies
Conflict Resolution
Forbes Standards (SOPs)
Order Accuracy
HACCP Compliance
Oracle System
Personalised Service